HBTSHolbrook Business & Technology Solutions← Back to the HBTS showcase

AUTOMATION IN ACTION / FROM INQUIRY TO FOLLOW-UP

A customer reaches out.
The next steps are covered.

Send a sample request through the workflow. Watch it assign the right team, prepare a reply, and create a follow-up task. Then move the clock forward to see what needs attention.

A working, fictional example.Reply text is prepared for this demo. No messages are sent or appointments booked. Everything runs in your browser and clears when you leave.
YOUR SAMPLE OPERATIONS DESK

From first contact to follow-through.

Interactive demo
Inquiries captured0Latest sample for each customer + service
Open follow-ups0No tasks waiting
Follow-ups completed0Tasks marked contacted
01 / START WITH A CUSTOMER REQUEST

What came in?

Load an example or change the details yourself.

RULE PREVIEWProperty services · follow up within 24 hoursUrgent: 1 hour · Normal: 24 hours · Low: 72 hours

Try it as often as you like. Rerunning the same customer and service refreshes their sample task.

02 / WATCH THE WORKFLOW

The next steps, in motion.

Ready
Your next inquiry has a plan.

Start with a sample request. The workflow and reply preview will build here, step by step.

03 / WORK THE FOLLOW-UPS

Nothing falls through the cracks.

Move time forward, contact a customer, and watch the task totals change.

DEMO CLOCK YOUR LOCAL TIME
Moves the sample clock only.
0 tasks
A clear queue starts with the first inquiry.

Run an example above, then advance the clock to see a follow-up become due.

    Build the follow-through into the process.

    The right person, from the start

    Route a new inquiry to the team responsible for that service, with the customer’s original message attached.

    A deadline that stays visible

    Apply a consistent follow-up rule. See what is due, what is waiting, and what has already been handled.

    Your tools, connected

    A connected setup could create tasks in your CRM, prepare email drafts, or notify your team using the tools you already use.

    What happens after someone contacts your business?

    Let’s turn the repeated steps in your day into a process that keeps moving.

    Talk to Jason ↗